Privacy Policy
This Privacy Policy (“Privacy Policy”) describes how we, Inuaid Solutions
Private Limited (referred to as “Inuaid” or “we” or “us”), collect, use and
share information about our users (“you”) through our Platform. Please review
our Terms of Use and Privacy Policy (collectively referred to as the “Terms”)
that govern the use of the Platform and the Programs. This Privacy Policy shall
form a part of the Terms by way of reference. All capitalised terms not defined
in this Privacy Policy have the respective meanings set forth in the Terms of Use. This Privacy Policy applies only to the part of the Platform provided by Inuaid,
and we are not responsible for the practices of persons, companies,
institutions or websites that Inuaid does not control, manage or employ.
Please understand that by using our Platform or submitting any
Personally Identifiable Information (defined below) to us, you consent and
agree that we may collect, use, disclose and retain your information (including
but not limited to your Personally Identifiable Information) in accordance with
this Privacy Policy and our Terms of Use, and as permitted or required by law. Inuaid
reserves the right to share the information collected hereunder with its own
affiliates. In the event of sale or transfer of all or a portion of our
business assets, consumer information may be one of the business assets that
are transferred as part of the transaction. If you do not agree with these
Terms, then please do not provide any Personally Identifiable Information to
us. If you refuse or withdraw your consent, or if you choose not to provide us
with any required Personally Identifiable Information, we may not be able to
provide you with the services that can be offered on our Platform.
1. INFORMATION COVERED BY
THIS PRIVACY POLICY
Some of our Platform’s functionality may be used without revealing any
personal information, though for features or services related to the Programs,
personal information is required. If you do not use these specific features or
services on the Platform, then the only information we collect will be
“Non-Personal Information” (i.e., information that cannot be used to identify
you). Non-Personal Information includes information like the web pages that you
have viewed. In order to access certain features and benefits on our Platform,
you may need to submit “Personally Identifiable Information” (i.e., information
that can be used to identify you). Personally Identifiable Information can
include, but not be limited to, information such as your name, email address,
contact number (cellular and landline), educational qualification(s), Aadhaar
number, PAN number, and post-qualification or work experience among other
things. You are responsible for ensuring the accuracy of the Personally
Identifiable Information you submit to Inuaid. Inaccurate information may
affect your ability to use the Platform, the information you receive when using
the Platform, and our ability to contact you. For example, your email address
should be kept valid because it is one of the primary channels through which we
communicate with you.
2. INFORMATION COLLECTION
NON-PERSONAL INFORMATION
When you come to our Platform, we may track, collect and aggregate
Non-Personal Information indicating, among other things, which pages of our
Platform were visited, the order in which they were visited, when they were
visited, and which hyperlinks were “clicked.” We also collect information from
the URLs through which you connected with our Platform. Collecting such
information may involve logging the IP address, operating system and browser
software used by each user of the Platform. Although such information may not
be considered Personally Identifiable Information, based on local laws, we may
be able to determine a user’s Internet Service Provider and the geographic location
of his or her point of connectivity from an IP address. We collect
Non-Personally Identifiable Information from the Platform visitors to track the
total of number of visitors on the Platform in aggregate form and to identify
the type of Internet web browser (e.g., Internet Explorer®) and operating
system (e.g., Windows®) used by them. This information allows us to
continuously improve our Platform and services.
PERSONALLY IDENTIFIABLE
INFORMATION
We collect through our Platform, or through third-party platforms being
used by us, the information that you provide to us when you sign up for
information updates or Programs, participate in our public forums, avail our
chat room services, send you emails, call you, participate in online or offline
events, and/or receive other services on or through our Platform or through any
of Inuaid’s or its Educational Partners’ offline activities. This information
may include, among other things, your name, postal address, email address,
contact number, social security or tax identification numbers, login
credentials (in the case of registered users), educational qualification(s),
salary information, working goals, post-qualification experience, and
photographs. We collect demographic information such as your gender, socio-economic
status, and other similar personal information. In the case of scholarships,
refunds or referrals, we will collect your bank account information. Other than
this, we do not collect any of your financial information, and all payments are
processed by third-party payment gateway providers.
Inuaid, or its Educational Partners and third-party service providers,
may, for instance, collect certain information from you in conjunction with
assignments, exams and other assessments related to the online course. For
example, as part of a proctored exam for a course, Inuaid (or its third-party
service providers) may collect certain Personally Identifiable Information from
you in order to (a) verify or authenticate your identity or submissions made by
you, such as a signature for a test or an assignment log, a photograph or a
recording of you (e.g., using a webcam) or information included on a photo
identification card or document, or (b) monitor your performance during an exam
to confirm that you are abiding by the applicable test rules or requirements
(e.g., confirming that you are not using prohibited resources). Inuaid may also
collect information from you or about your performance or your accomplishments,
such as quiz/exam scores, grades, project evaluations, teacher evaluations and
other evaluations of your performance or accomplishments.
Should you need any financial assistance, Inuaid may recommend certain
third-party credit facility providers. Should you opt to sign up with such
credit facility providers, any information you provide to them will be governed
by their terms of use and policies, as you would be their direct customer.
Please note, Inuaid does not control, manage or regulate such third-party
providers.
THIRD-PARTY SERVICE
PROVIDERS
We may receive your information when you access or log in to a
third-party site, e.g., Facebook, WhatsApp from our Platforms or when you
respond to our Ads on such third-party platforms. This may include the text
and/or images of your Personally Identifiable Information available from the
third-party site. Please be aware that the information we obtain from such
third-party platforms is often dependent on their privacy policies and/or on
your settings regarding what information you have consented to share with them.
We enter into arrangements with third parties to serve Ads on our behalf
across the Internet, social networking sites and blogs. They may collect or
store information about your visits to our Platform and your interaction with
our products and services. They may also use information about your visits to
this Platform and to other websites to target advertisements for goods and
services or for any other purpose. This information is collected through the
use of a pixel tag, which is an industry standard technology used by most major
websites. Such third parties are not permitted by Inuaid to sell or share your
Personally Identifiable Information as part of this process. If such third
parties sell or share the Personally Identifiable Information as part of the
process, Inuaid’s liability shall be limited to providing you with reasonable
assistance in any action you may choose to take against such third parties, at
your sole cost and expense.
We have third-party sales and marketing affiliates who may collect your
information through one of the various channels owned by them and share this
information with us, based on your interest in our Programs. For example, an
affiliate may hold an event and share the details of the attendees with Inuaid.
INFORMATION WE RECEIVE FROM
OTHER SOURCES
We may receive information about you if you use any of the other
platforms we operate or the other services we provide. In this case, the data
may be shared internally and combined with the data collected on the Platform.
We are also working closely with third parties (including, for example,
Educational Partners, scholarship providers, marketing partners, sales
affiliates, subcontractors in technical/advertising networks, analytics
providers, and search information providers) and may receive information about
you from such sources. We may also receive your information from your
employers, educational institution or scholarship providers, where your Program
is partly or fully sponsored by such a third-party. The third-party sponsoring
your participation in the Programs may provide us your information, subject to
our agreement with them and, therefore, the third-party sponsor may be the
controller with respect to such data. In cases where you have been referred
under any referral scheme, we will receive your information from the referrer.
USE OF INFORMATION
We may use the information we collect to provide you with information
relating to our Program and/or other Inuaid services, to respond to your
questions or interest shown in our Programs, and to send you updates about the
Programs, other Inuaid events, platform maintenance or new services provided by
Inuaid, among other things, through itself or through third parties, via email,
SMS, phone call or any other medium.
We use your information for managing and processing purposes, including,
but not limited to, tracking attendance, progress and completion of a Program.
As part of our management and processing of the Program, we will use certain
Personally Identifiable Information to administer exams, projects, and other
assessments for the Program. For example, as part of an exam, Inuaid may use
certain information collected from you in order to verify your identity or to
monitor your performance during the exam to confirm that you are abiding by the
applicable testing rules or requirements.
We may use your Personally Identifiable Information in order to provide
such services to you and for quality control purposes, and we may also archive
this information and/or use it for future communications with you. For example,
Inuaid may make available to you chat room services that allow you to
communicate with Inuaid’s staff members or your peers in the same cohort, and
we may use and share your Personally Identifiable Information to provide these
services to you. In another example, Inuaid’s staff members may create groups
on WhatsApp (or similar service providers) with other students and make you a
member of such a group. These groups may be used to provide services in
conjunction with the Programs, including, but not limited to, updates related
to the Programs, details of potential employers, etc. Please be aware that the
information disclosed on a third-party service provider’s platform will be
dependent and subject to such third-party’s privacy policies and/or on your
settings regarding what information you have consented to share with them. Inuaid
and/or its associates shall have no liability in this regard whatsoever.
Inuaid may use certain companies that enable you to establish a
membership to participate in digital wallets, payment services or rewards
programs. If you elect to do so, we will disclose to such companies your
information that is necessary to make their programs work and support your
membership with them. We are not responsible for the privacy practices of the
companies sponsoring these membership programs, and we suggest you review the
individual privacy policies of each company with whom you establish such
memberships. Billing information may be archived by us or our providers. We may
archive Personally Identifiable Information other than billing information
and/or use it for future communications with you.
Inuaid may use and share your information to improve its services and
offerings. For example, we, through our service providers (like auditors or
surveyors), may approach you to understand the impact of our Programs on your
careers. For this purpose, we may connect with you via a phone call, email you
questionnaires, or request you to attend workshops.
To the extent any Personally Identifiable Information collected by us
contains images of you, you grant Inuaid a limited, non-exclusive right to use,
reproduce, distribute, or prepare derivative works of or publicly display such
images and/or your likeness in relation to the Program or for marketing
purposes. We may use your photograph along with employer information,
transition information, designation change, etc., for Ads/and or social media
posts to highlight our learners’ achievements.
We use Non-Personal Information in aggregate form to build
higher-quality, more useful services by performing statistical analysis of the
collective characteristics and behaviour of our Users and by measuring
demographics and interests regarding specific areas of our Platform.
3. SHARING YOUR INFORMATION
In addition to the examples provided above, we will share your
information in the following manner:
Service Providers
We provide access to or share your information with operations and
maintenance contractors and other third parties who perform services on our
behalf. They have access to perform these services but are prohibited from
using your information for other purposes. They provide a variety of services
to us, including billing, sales, marketing, test proctoring, couriers,
mentoring, recruitment consulting, product content and features, advertising,
analytics, research, customer service, data storage, security, fraud
prevention, credit facilities, payment processing and legal services. Moreover,
in certain circumstances, we may share certain Personally Identifiable
Information and materials with third parties including, but not limited to,
service providers such as Facebook or WhatsApp in order to provide you services
that you have requested or services that Inuaid provides in conjunction with
the Programs. Also, we use certain third-party platforms to collect your
information (such as Typeform or Google Forms), as a consequence of which, your
information may be stored on their servers.
Government and Regulatory
Disclosure
Inuaid may share your Information with various government authorities in
response to court orders or other legal processes to establish or exercise our
legal rights or to protect our property; to defend against legal claims; or as
otherwise required by law. In such cases, we reserve the right to raise or
waive any legal objection or right available to us. We may also share your
information when we believe it is appropriate to investigate, prevent or take
appropriate action regarding illegal or suspected illegal activities; to
protect and defend the rights, property, or safety of Inuaid, the Platform, our
users, customers, or others; and in connection with our Terms and other
agreements.
4. AGGREGATED DATA
"Aggregated Data" means records that have been stripped of
Personally Identifying Information and that have been manipulated or combined
to provide generalised, anonymous information. Your identity and personal
information are not available in Aggregated Data. We may combine your personal
information on an anonymous basis with other information to generate Aggregated
Data for internal and commercial use, and for sharing with affiliates,
subsidiaries and business partners for planning and marketing purposes.
5. PROTECTION OF
INFORMATION
CONFIDENTIALITY AND
SECURITY
Inuaid takes all reasonable precautions to protect your Personally
Identifiable Information both online and offline, in order to avoid any unauthorised
access or breach. In addition, we participate in cooperative database services.
These services help us direct newsletters, mailings and other marketing
initiatives to appropriate purchasers and website visitors. Names and mailing
addresses may be shared between participating parties in the co-operative
database services.
NOTIFICATION OF CHANGES
We may update this Privacy Policy at any time, and it will be posted on
this Platform as and when it is updated, so that you are always aware of what
information we collect, how we use it, and the circumstances under which we may
disclose it. Unless stated otherwise, our current privacy policy applies to all
information that Inuaid has about You and Your account, even if it was
collected in the past.
YOUR EMAIL ADDRESS AND
MOBILE NUMBER
We may store the email
addresses/mobile numbers of those who communicate with us via email/mobile or
who have shown interest in our Programs and add them to our mailing/SMS/call
list when you sign up to receive special promotions and updates. By electing to
receive emails/SMS/calls from us, we would be able to send you exclusive
information and special offers, which you may otherwise not learn about from
our Platform. If you are a registered user and wish to change your preferences,
or if you prefer to opt out of regular mail/SMS/calls, you may mail us at Contactus@inuaid.com to notify us of your request.
Once you have submitted your opt-out request, you may assume that it has
been successfully received and is being processed. Please allow us 14 business
days from when the request was received to complete the removal, as some of our
promotions may already have been in process before you submitted your request.
THIRD-PARTY LINKS
Our Platform may contain links to other sites. The linked sites are not
under the control of Inuaid. Please be aware that Inuaid is not responsible for
the privacy practices of such other sites. Inuaid advises you to read the
privacy policies of each and every website that collects your information,
including Personally Identifiable Information. If you decide to access any of
the third-party sites linked to the Platform, you do so entirely at your own
risk. Any links to any partner of the Platform should be the responsibility of
the linking party, and Inuaid shall not be responsible for notifying you of any
change in the name or location of any information on the Platform.
RETENTION OF PERSONALLY
IDENTIFIABLE INFORMATION
If you reside or are located in the European Union, we keep your
Personally Identifiable Information for no longer than necessary for the
purposes for which the Personally Identifiable Information is processed. The
length of time we retain Personally Identifiable Information depends on the
purposes for which we collect and use it and/or as required to comply with
applicable laws and to establish, exercise or defend our legal rights.
6. COOKIES AND WEB BEACONS
Cookies are small pieces of information saved by your browser onto your
computer/mobile. Cookies are used to record various aspects of your visit and
to assist Inuaid to provide you with uninterrupted service. Web beacons are
small graphic files linked to our servers that allow us to track your use of
our Platform and related functionalities.
We also use or may use cookies and/or web beacons to help us determine
and identify repeat visitors, the type of content and sites to which a user of
our Platform links, the length of time each user spends at any particular area
of our Platform, and the specific functionalities that users choose to use.
Cookies and web beacons allow Inuaid to serve you better and more efficiently,
and to personalise your experience at our Platform. Cookies and web beacons are
not used to retain Personally Identifiable Information. From time to time, we
may also use additional methods of collecting data.
We may allow third-party companies, including advertising companies
(such as Facebook, Google, Twitter, Quora and Bing) to place cookies on our
website. These cookies enable such companies to track your activity across
various sites where they display Ads and record your activities, so they can
show Ads that they consider relevant to you as you browse the Internet. These
cookies store information about the content you are browsing, together with an
identifier linked to your device or IP address.
These cookies also allow us and third parties to know whether you've
seen an Ad or a type of Ad, and how long it has been since you've last seen it.
This information is used for frequency capping purposes, to help tailor the Ads
you see and to measure their effectiveness.
7. ADDRESS FOR PRIVACY
QUESTIONS
Should you have questions
about this policy or Inuaid’s process for information collection, use and
disclosure practices, feel free to contact us at Contactus@inuaid.com.
We will use reasonable efforts to respond promptly to requests, questions or
concerns you may have regarding our use of your information. Except where
required by law, Inuaid cannot ensure a response to questions or comments
regarding topics unrelated to this policy or Inuaid’s privacy practices.
8. CHANGING OUR PRIVACY
POLICY
Please note that we review and may make changes to this Privacy Policy
from time to time. Any changes to this Privacy Policy will be effective
immediately upon being posted on this page. By accessing the Platform, you
indicate your agreement to the modified Privacy Policy and all the changes. Be
sure to return to this page periodically to ensure familiarity with the most
current version of this Privacy Policy.
9. MISCELLANEOUS PROVISIONS
The miscellaneous provisions provided in our Terms of Use shall apply to this Privacy Policy as well.